How can MSPs enhance cybersecurity missions with new product updates?

We summarize recent product improvements that help managed service providers deliver better security, streamline operations, and customize client experiences.

Q&A

What are the headline updates MSPs should know?

The most important changes are scheduled Security Business Reviews, automated user lifecycle controls, per-customer branding overrides, and sharper threat detections. These updates target reporting cadence, operational automation, customer-facing customization, and detection accuracy. They were designed specifically to reduce manual work for MSP teams while improving client communication. Each update is configurable so you can tune behavior per client. Combined, they speed up service delivery and help demonstrate security value to stakeholders.

How does the scheduled Security Business Review work?

Scheduled Security Business Reviews can be generated monthly or quarterly and sent automatically to MSP admins. The new Reports area merges prospecting data with the multi-page business review to make recurring reporting easier. You can still run one-off reviews from the main toolbar, customer pages, or the reports screen. Settings for cadence and recipients live in the Security Business Review tab. This feature helps keep the right data at hand for client meetings and renewal conversations.

Can reports be auto-sent and who receives them?

Yes—auto-send will email MSP administrators when a scheduled report is ready. Both monthly and quarterly schedules are supported, and you can choose which admins receive the notification. The reporting workflow reduces the need to manually export or assemble slides before client meetings. Use auto-send to keep stakeholders informed and to maintain a consistent security narrative. It’s especially useful when preparing for quarterly business reviews or board updates.

What options exist for automating user activation and deactivation?

Admins can choose automatic or manual enrollment tied to cloud directory activity (Google Workspace or Microsoft 365). Group-based rules let you specify which groups trigger activation or deactivation automatically. The control is accessible from the Users page under Settings and the Cloud Directory control. This reduces orphaned accounts and aligns access with policy changes. It also helps MSPs scale by removing repetitive account management tasks.

How do branding and white-label overrides help MSPs?

Per-customer branding overrides let MSPs display either their branding or the client’s own logo and contact details. This is valuable when co-managed customers want their employees to see the client’s identity rather than the MSP’s. It also saves time since MSPs can set these options centrally without logging into each tenant. The override keeps user-facing assets consistent and builds trust for client employees. It makes managing multiple tenants more efficient and professional.

What improvements were made to suspicious login detection?

Detection logic now raises the severity for admin accounts showing abnormal access patterns and flags logins from high-risk countries. This change prioritizes issues that present the greatest risk to the environment. Admin account alerts are now more visible so teams can act quickly on potential compromises. These adjustments help reduce false negatives and focus remediation efforts. The goal is faster detection of the most critical account threats.

How were phishing simulation results refined?

Phishing simulation scoring was improved to account for third-party email security tools that may block test links and create false-positive failures. The update better distinguishes genuine user failures from cases where a security gateway prevented the simulation link from delivering. As a result, training targets are more accurate and fewer innocent employees are misidentified. The change drives smarter follow-up training and more reliable awareness metrics. It helps MSPs focus training where it actually matters.

How do these updates help MSPs demonstrate value to customers?

Scheduled reviews and auto-send ensure you have timely, polished evidence of security posture for business conversations. Automated user controls and branding reduce operational overhead and present a professional experience to customers. Improved detections and simulations tighten the security story with measurable results and fewer false positives. Together, these features provide talking points for renewals and upsells by tying technical work to business outcomes. They make it easier to show ROI for managed security services.

Where can MSPs learn more or get started?

Start by configuring the Security Business Review cadence and your user automation rules in the admin console, and test branding overrides for a pilot client. For a full walkthrough, visit Palisade and explore our resources on managed detection and reporting at Palisade Unified MDR for MSPs. If you run into issues, adjust settings incrementally and validate outputs before rolling changes to all clients. Small pilots reduce risk and prove value quickly. Reach out to your Palisade support contact for guided onboarding.

What practical steps should MSPs take this week?

Enable scheduled Security Business Reviews for one high-value client, set up auto-send to a small admin group, and test group-based activation for a user cohort. Review branding settings and apply an override to one tenant to confirm visual assets show correctly. Run a phishing simulation and check the refined scoring to make sure false positives are addressed. Monitor suspicious login alerts and tune thresholds for admin accounts. These actions will generate quick wins and useful talking points for client meetings.

Quick Takeaways

FAQs

Q: Can I change report schedules after they’re created?

A: Yes—report cadence and recipients can be adjusted anytime in the Security Business Review settings. Changes apply to future reports but won’t alter already-generated files. It’s best to update schedules before a billing or renewal period to ensure consistent messaging. You can test changes with a one-off report first. Admins retain full control over distribution lists.

Q: Will automatic user activation affect existing users?

A: Automatic activation only applies to new user events or group changes based on your configuration. Existing accounts aren’t retroactively modified unless they meet the group rules you set. Use manual activation where you need strict change control. Consider a staggered rollout to avoid unexpected access changes. Audit logs show activation and deactivation events for review.

Q: Does per-customer branding affect security settings?

A: No—branding overrides only change visible assets (logo, contact info) and do not alter security controls. Security policies remain centrally enforced by the MSP. Branding is a cosmetic and trust-building feature for end users. It’s designed to be safe and non-disruptive. You can revert overrides at any time.

Q: How are false positives reduced in phishing tests?

A: The system now detects when an external email filter blocks simulation links and excludes those cases from failure counts. This prevents employees from being unfairly flagged and keeps training targeted. You’ll get more accurate metrics to prioritize training. False-positive reductions improve the credibility of your security awareness program. The system still flags clear user failures for follow-up.

Q: Who should I contact for help setting these features up?

A: Contact Palisade support or your account manager for step-by-step assistance and best-practice configuration. They can help set up schedules, automation rules, and branding overrides. For self-service, use the admin console and built-in help text. Start with a pilot client and expand after confirming results. Support can also advise on tuning detection thresholds.

For more MSP-focused security tools and best practices, visit Palisade Unified MDR for MSPs.